More Train Delays Today - Veolia Apologise


Western Line trains were still running a familiar eight minutes late at 1030am this morning - and as usual, announcements over loudspeakers at the stations about the delays included an apology for the ongoing delays.

Reader Jimmy was among those handed this letter from Veolia, containing an actual written apology for the ongoing bad performance.

It says that upgrading the network is “challenging” but it’s hoped the Easter rail work  - details here -will bring some relief.




  1. Matt L says:

    Where is the free day travel that Wellington commuters get after a few distruptions. We have had years of it and not a peep from Veolia/ARTA or the ARC.

    On a positive note my train this morning was into Britomart only 2 mins behind schedule, thats only the 4th time this year we have been within 5 mins.

  2. Jon C says:

    Johnsonville services in Wellington continue to be a problem again this afternoon The 4.04pm between Johnsonville and Wellington is cancelled due to “mechanical fault.”
    Johnsonville folk are having a very bad run

  3. Jeremy Harris says:

    Dear lord we are in for a big sparks effect here in NZ, the effect happens in other countries due to the perceived increased in the effectiveness in rail, when the new EMUs, track upgrades and signals occur here it will be like a revolution…

  4. Chris Randal says:

    When did Graham Sibery take over at Veolia?

  5. Commuter says:

    It’s not so much that the trains are late (although it is annoying), rather, it’s the fact that Veolia fail to announce the delays (in lieu of a decent GSP fed PID at each station, a pretty bog standard fixture in most civilized rail stations around the world). I don’t understand why Veolia don’t use the existing PA system to inform waiting passengers in a timely fashion that their train will be delayed for X minutes.

  6. jarbury says:

    I’ll paraphrase that letter:

    We’re sorry…. excuse, excuse, excuse, excuse, excuse, excuse…. it’s really hard…. honestly it’s not our fault…. it’s someone else’s fault….

    I wish they’d say: “we accept that we need to do better, and we will be doing so”.

  7. Andrew says:

    … and if you want to contact them, please phone their e-mail address?

  8. Motherload says:

    Jarbury, They are apologising in the letter.They are not saying its someone elses fault.They are explaining the reasons for the delays. If I were you, I would stop using public transport altogether with such a negative attitude.

  9. Ryan says:

    More delays today (24th). I waited 10 minutes, then there was an announcement about a points failure which gave no indication of how long the delays were, so I gave up, walked home, and drove my car to work.

  10. Emma says:

    It would have been nice if they upgraded it after school or university. I missed my exam and veolia only notified us about the delay on the train. But there are other forms of transport and other alternatives. Catch the train 4 hours prior to class or exam XD


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